Microsoft Teams Microsoft

Use Microsoft Teams in your Crisp app.

Post messages and read channels in Teams.

People sign in with their Microsoft account and your app can list their teams and channels, post messages, reply in threads and read conversations. One Entra app registration can be reused for every Microsoft connector.

What you need.

Sign in with your Microsoft Teams account in a new window and choose what your app may do. Crisp keeps the sign-in and hands your app a fresh token whenever it needs one, so no key is ever pasted or stored in your app.

Prefer your own Microsoft Teams app? Paste its client id and secret instead, and your app runs the sign-in itself on your own pages:

Application (client) id
MICROSOFT_TEAMS_CLIENT_ID
entra.microsoft.com, App registrations, your app, Overview (one registration serves every Microsoft connector). A UUID
Client secret
MICROSOFT_TEAMS_CLIENT_SECRET
The same app, Certificates and secrets. The Value column, shown once
Tenant id optional
MICROSOFT_TEAMS_TENANT_ID
The same Overview page, Directory (tenant) id. Leave empty to allow any Microsoft account (common)

Get your keys Microsoft Teams docs

How to connect.

  1. Open your project, or start a new one from the dashboard.

  2. Open the workspace menu and choose Connectors, then pick Microsoft Teams.

  3. Choose what your app may do and press Connect. You approve it with Microsoft Teams in a new window, and your app can use the service from then on.

Then ask for the feature

  • “Post every new ticket to the Support channel”
  • “Let managers approve requests from Teams”

What happens to your keys.

  • Each key is saved as a private setting of your project, under the name shown above.
  • The AI that builds your app sees only the names. It writes code that reads each key by name, and never the value.
  • The values reach your preview and your published app, and never the chat, the code or the logs.
  • Open Connectors in your project to replace a key or disconnect the service. Publish again so your live app uses the change.

Ask for the feature, and Crisp builds it with Microsoft Teams.

Free plan with $3 of AI usage a month, no credit card. Pro is $20 a month. See pricing.

No credit card. Your code and data stay yours.